FREE SHIPPING OVER $100 INSIDE THE US FREE SHIPPING OVER $100 INSIDE THE US! & LOCAL PICK UP IS NOW AVAILABLE @ STUYVESANT TOWN IN MANHATTAN!

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Call
+1 347 656 5934
Contact
info@yanawara.com
Store info

Mon-Fri, 9am-5pm

Directions

New York, New York

New York, New York

Mon-Fri, 9am-5pm

Shippings & Returns

Important Notice:
We are taking all the precautions and measures in all our logistics processes including in person pop-events, to prevent the spread of COVID-19 and to ensure health and safety of all those involved.
We hope you love our products and we will do whatever it takes to make your experience with Yanawara the best possible.
We hope that you love our products and that they will become essentials to your closet sparkling the same happiness for you as they do to the artisans that make them by hand, one of a kind.
Thank you for your continued support!

Because our products are hand-made, some variations will occur between each piece but we do our best to match the measurements and images shown on our website. 

Shipping:

Orders ship within 1-2 business days via your preferred carrier chosen at checkout. You will receive an email with a tracking number when your order ships. Items are not shipped over the weekend or major holidays.

We have a free shipping policy on items above $100 for United States, if your order doesn't met this condition, different shipping options will be shown at checkout.

Our promotional shipping on orders above $100 ships with USPS First Class Mail – usually delivers in 3-5 business days. 

There may be some delays due to the Covid pandemic. Feel free to reach out to us to be updated.

If you need your order to be shipped earlier, please email us at info@yanawara.com.

If your package gets lost in transit we will do everything we possibly can to assist you. However, we cannot be held responsible for packages once proof of delivery is generated. If you would like to waive your signature upon delivery requirement, please note that we cannot be held responsible for lost or stolen package.

Returns & Exchanges

While we hope you love our products as much as we do, we understand that sometimes things change. If you are not happy with your purchase, please email info@yanawara.com for all exchanges or store credit.

Because our products are handmade and produced in small scale by artisans we do not accept returns except of defective or damaged items.

  • Returns/exchanges will be accepted within 14 days of delivery.
  • Item(s) must be unused and in perfect condition with all original packaging intact.
  • Shipping costs are non-refundable.
  • We do not pay for returns to be shipped back to us.

We suggest that you return/exchanged item(s) using a shipping method that will provide you with a tracking number. Please make sure the shipping is prepaid as you (the customer) are responsible for return shipping costs. Complimentary shipping will only be provided if the item you received was damaged or defective. Keep a record of your shipment until you have received your replacement, or refund.

Return Shipping Address:

Yanawara Studio

Attn: RETURNS

15 Stuyvesant Oval, 5D

New York, New York, 10009

Refunds will appear in your account in 2-10 business days. 

  • Yanawara is not responsible for lost, stolen or delayed packages in returned/exchanged items.
  • We reserve the right to deny returns and exchanges deemed unreasonable at our discretion.

All special price items are final sales and non-exchangeable. 

Back orders & custom orders:

When an item it is not currently in our stock and it is marked as pre order, it means that it is available to pre-order, which take anywhere from 4-8 weeks and we’ll email you in 2-3 business days with updates of your order. 

If you have a custom order, you could email us at info@yanawara.com. 

If specific lead time is needed, please email us at info@yanawara.com.

Product lifecycle:

When you no longer have use for your purchased product, you could pass it on to someone else to share the joy or you can send it back to us and we’ll give it a second life in a sustainable way.