FAQ
What is your return policy?
We hope you love your purchase from Yanawara, however, if you would like to return an item for store credit please email info@yanawara.com and we will send you return instructions. Items purchased from Yanawara may be returned for store credit within 14 days of receipt, provided they are in their original condition. All special price items are final sale.
Please note, we reserve the right to deny returns if the items have been used, damaged, or do not meet our standards of return. All shipping fees are non-refundable unless product is determined to be defective or damaged. We recommend mailing your return with tracking and insuring the package. Yanawara is not responsible if the returned package is lost or the item damaged in the mail.
We do not cover return shipping costs. If you would like to exchange for a different item, we will wait until the returned item is received before sending out the new item. Shipping fees will apply each time we ship to you. Please email info@yanawara.com or call 347.656.5934 with any questions before purchasing if you are uncertain about an item.
What's your privacy policy?
Your privacy is important to us. At Yanawara, we only collect information necessary to complete your order or to get in touch with you regarding your order. Information collected at checkout includes name, shipping address, billing address, email address, and telephone number. We will never store your credit card information. We will also never sell your personal information to a third party. We reserve the right to make changes to this privacy policy at any time. If changes are made, you will be notified via the email address in your customer account.
Is this site secure?
How much is shipping?
We offer free shipping on all domestic orders over $100.
You are able to choose for non-promotional shipping rates at checkout from different carriers (USPS, UPS and DHL). These rates may variate according your shipping area and shipping time.
What if I encounter errors during check out?
If you encounter an error during the check out process, it is most likely your browser and our website are not cooperating. Depending on when the error occurs, your bank may hold funds in your account, but they will not be released to Yanawara. Please contact us at info@yanawara.com if this happens!
How can I check the status of my order?
To check the status of your order, first log into your customer account. From there, you can select to option to view the order. Once you have clicked on the order, you will be able to see if it is fulfilled, shipped, or being held. If you checked out as a guest, please contact info@yanawara.com to check the status of your order.
When will my order ship?
Your order will ship 1-2 days after date of purchase. You can always log in to your customer account or use the tracking number provided in your shipment confirmation email to track packages.
Can I rush my order?
We offer overnight shipping options at checkout on all orders. However, processing an order can take anywhere from 1-2 days. Please email info@yanawara.com if there are special circumstances you would like us to know about and we'll do our best to met your requirements.
How can I change my order?
Contact info@yanawara.com to request any changes.
Do you have gift certificates?
Gift certificates are available in any amount. Please contact info@yanawara.com to order.
For all other inquiries, please contact info@yanawara.com.
Coming up next
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The Artisans Bazaar
Saturdays - Sep 2024
Fort Greene Park, Brooklyn
Learn moreJoin us for our weekly event every Saturday, beginning September 7th, from 9 am to 4 pm. We're located along DeKalb Avenue from Washington Park to South Oxford Street, and our event runs concurrently with the Fort Greene Park Green Market.
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Brooklyn Museum
Sep 29, 2024
Brooklyn Museum
Learn moreCome say hi on Sunday 29 at the entrance of the Brooklyn Museum and discover our timeless fall collection!
From 10:30 to 5:30
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The Artisan Project Boutique
Sep 17 - 22, 2024
247 Elizabeth St.
Learn moreWe're excited to invite you to our unique and inspiring event:
The Artisan Project Boutique
This collaboration with seven amazing brands for a very unique pop-up experience.
We believe that The Artisan Project Boutique is not just about shopping; it's about fostering a community that values creativity, craftsmanship, and sustainable practices.
Join us for this special event from September 17 to 22 from 11am - 8pm.
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Kendra Scott Founders Market
Sep 21 and 22, 2024
126 Spring St, New York
Learn moreWe're thrilled to be part of Hispanic Heritage Month at Kendra Scott Store in Soho!
Come visit us on September 21st and 22nd from 10 am to 7 pm on Saturday and 11 am to 6 pm on Sunday.
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The Old Stone House
Oct 05, 2024
Old Stone House, Brooklyn
Learn moreVisti us this weekend at Old Stone House!
Located at 4th Street, 3rd street, and Fifth Avenue in Park Slope, and adjacent to the Old Stone House in Washington Park, our seasonal Old Stone House Artisan's Markets bring together 40+ local artisans, makers, and small businesses.
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NYC Makers Bazaar
Oct 13, 2024
West 77th St., NY
Learn moreCome and join us again at Grand Bazaar!
Discover our unique pieces at the NYC Makers Bazaar from 10am- 5pm.
Dive into the heart of New York’s artisan community at the NYC Makers Bazaar, a bustling creative hub where insiders go to shop for original, one-of-a-kind, and limited-edition handmade goods.
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Market for Makers Chicago
Oct 26 and 27, 2024
4325 N Ravenswood Ave, Chicago, IL 60613
Learn moreWe're thrilled to make our debut at Market for Makers Chicago this weekend!
Join us from 11 am to 5 pm for a unique shopping experience with Yanawara.
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Autumn Brunch & Shop Bazaar
Nov 3rd, 2024
West 77th St., NY
Learn moreCome and visit us at Grand Bazaar this weekend!
Join us for the Autumn Brunch & Shop Bazaar, starting at 10 am and ending at 5 pm.
Mark your calendars for a day of discovery, shopping, and delicious brunching at the Autumn Brunch & Shop Bazaar.
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One of a Kind Holiday Show
Dec 5-8, 2024
222 Merchandise Mart Plz Ste 470, Chicago, Illinois
Learn moreJoin us this December 5-8 at One-of-a-Kind Show Chicago! Every day from 10am - 7pm.
Now in its 23rd year, this is Chicago's premier holiday shopping destination for unique, handmade gifts for everyone on your list.
Mark your calendar!
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Not-a-Normal Market
Sep 14th and 15th, 2024
101 7th Avenue, Chelsea, New York
Learn moreDon't miss our two-day pop-up at the Not-a-Normal Market on September 14th and 15th.
We'll be open from 10 am to 6 pm.
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69th Annual Luncheon & Holiday Boutique
Nov 7, 2024
Westchester Country Club in Rye, NY
We are excited to be part of the 69th Annual Luncheon & Holiday Boutique.
Visit us from 9:30am - 3:00pm